Customer Support

Shipping and Delivery

At SportWorx, we aim to provide you with the best shopping experience by offering high-quality products and reliable shipping services. As part of our commitment to delivering your order promptly, we want to keep you informed about our typical shipping times.

Print-on-Demand Process:

We take pride in our print-on-demand approach, which allows us to create unique and personalized products just for you. When you place an order with us, our team begins the production process, ensuring that each item is printed with care and attention to detail. Please note that this personalized printing process requires 2-3 business days before your order is ready to be shipped.
 

Shipping Time:

Once your order has been printed and carefully packaged, it will be handed over to our trusted shipping partners for delivery. Shipping times may vary depending on your location and the shipping method selected at checkout. As a general guideline, we provide the following estimated shipping times:
 
 – Flat Rate (Standard) (3-4 business days after fulfillment)
 – Standard rate with CO2 offsetting (3-4 business days after fulfillment)
 – Express (1-3 business days after fulfillment)
 – Overnight (1 business day after fulfillment)
 
Please keep in mind that these shipping times are approximate and may be subject to unforeseen delays, such as weather conditions or other circumstances beyond our control. We work closely with our shipping partners to ensure timely deliveries, but some delays may occur during peak seasons or holidays.
 

Order Tracking:

To help you stay updated on the status of your order, we provide tracking information once your package is on its way. You will receive a tracking number via email, allowing you to monitor the progress of your shipment until it reaches your doorstep.
 

International Orders:

For our international customers, please be aware that customs procedures and import regulations in your country may impact the delivery time of your order. While we make every effort to ensure a smooth delivery process, we cannot control customs processing times.
 

Order Consolidation:

In some cases, if you have ordered multiple items, they may be shipped separately. This approach ensures that you receive each item as soon as it is ready, reducing potential delays.
 

Customer Support:

At SportWorx, we value your satisfaction, and we are here to assist you throughout the shipping process. If you have any questions or concerns about your order’s shipping status, feel free to reach out to our friendly customer support team. We will do our best to address your inquiries promptly.
 
We appreciate your understanding and patience as we work hard to deliver your orders efficiently and safely. Thank you for choosing SportWorx, and we look forward to providing you with exceptional products and service.

Returns & Exchanges

1. Claims for Misprinted/Damaged/Defective Items:
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. Please submit a problem report through our website or contact our customer support team. Claims deemed to be an error on our part will be covered at our expense.

2. Lost Packages:
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If you believe your package is lost, please contact us immediately to initiate a claim.

3. Wrong Address:
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for the reshipment costs once we have confirmed an updated address with you.

4. Unclaimed Shipments:
Shipments that go unclaimed will be returned to our facility, and you will be liable for the cost of reshipment.

5. Sealed Goods (Face Masks):
We do not accept returns of sealed goods, such as face masks, due to health or hygiene reasons. Any returned orders with face masks won’t be available for reshipping and will be disposed of.

6. Brazilian Customers:
Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

7. EU Consumers:
For EU consumers, please note that according to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for certain items, including goods made to the consumer’s specifications or clearly personalized items, as well as sealed goods unsealed after delivery, which are not suitable for return due to health protection or hygiene reasons. Therefore, SportWorx reserves the right to refuse returns at its sole discretion.

8. Governing Language:
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team. For more information on returns, please refer to our FAQs.

FAQ

Got questions? We’ve got answers! Our Frequently Asked Questions (FAQ) section is designed to provide you with quick and helpful information about shopping with SportWorx. Whether you’re curious about our product offerings, shipping details, returns policy, or anything else related to your shopping experience, we’ve compiled a comprehensive list of frequently asked questions to keep you informed.

Browse through our FAQs to find the answers you need, and if you can’t find what you’re looking for, don’t hesitate to reach out to our friendly customer support team. We’re here to assist you every step of the way.

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